PRIVACY POLICY

Banana Joe Tours

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1. Introduction

This Privacy Policy explains how Banana Joe Tours (“we”, “us”, “our”) collects, uses, protects, and processes personal information when you access our website or use our services.

We are committed to ensuring that your privacy is protected. Any personal information you provide will be used only in accordance with this policy.

Effective date: 01 August 2019. This policy may be updated periodically.

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2. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page.

Continued use of our website or services constitutes acceptance of any changes.

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3. Information We Collect

• Name
• Contact details (email, phone number, address)
• Booking and enquiry details
• IP address and server logs
• Website usage data and analytics

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4. How We Use Your Information

• Responding to enquiries
• Processing bookings and reservations
• Internal administration
• Improving services and website performance
• Monitoring traffic and usage
• Security and fraud prevention

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5. Payments & Financial Information

We use secure third-party providers:

• Rezdy
• PayPal
• Authorize.Net

Important: We do not collect or store credit card or financial information.

All payments are processed directly by these providers under their own privacy policies.

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6. Booking & Contact Forms

When you submit a booking or enquiry, we only collect data necessary to:

• Fulfill your request
• Communicate with you

We do not sell personal data.

We only share information when necessary to process bookings, comply with legal obligations, or operate our services.

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7. Data Security

• Secure electronic storage
• Restricted data access
• Internal procedures to minimize exposure

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8. Data Retention

We retain personal data only as long as necessary.

Data may be retained longer if required for:

• Legal obligations
• Accounting or tax purposes
• Dispute resolution
• Business operations

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9. Third-Party Access

• Google Analytics – used to analyze website usage
  
  https://policies.google.com/privacy

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10. Your Rights

• Access your personal data
• Correct inaccurate information
• Request deletion (where legally possible)
• Request a copy of your data

Contact us to exercise these rights.

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11. IP Addresses & Server Logs

We automatically collect IP addresses for:

• Traffic monitoring
• Visitor statistics
• System security

We do not use this data to identify individuals.

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12. Cookies

Cookies help improve website functionality and user experience.

We use cookies to:

• Understand user behavior
• Improve performance
• Remember preferences

You can disable cookies via your browser settings.

Cookies Used

Essential

• PHPSESSID (session cookie)

WordPress / CMS

• wordpress_
• wordpress_logged_in_
• wp-settings-
• wp-settings-time-
• SESS

Analytics (Google Analytics)

• _utma, _utmb, _utmv, _utmz, _gat, _ga, _gid

Consent

• cookie_notice_accepted

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13. External Links

We are not responsible for the privacy practices of external websites.

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14. Data Accuracy

If your data is incorrect or incomplete, contact us and we will update it.

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15. Queries or Concerns

If you have questions or concerns, please contact us. We handle all requests fairly and transparently.

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16. Notification of Changes

We reserve the right to change this Privacy Policy at any time.

Changes take effect upon publication on this website.

Continued use of our services constitutes acceptance of the updated policy.