PRIVACY POLICY

Banana Joe Tours

1. Introduction

This Privacy Policy explains how Banana Joe Tours (“we”, “us”, “our”) collects, uses, protects, and processes personal information provided by users (“you”) when accessing or using this website or our services.

Banana Joe Tours is committed to ensuring that your privacy is protected. Any personal information you provide will be used only in accordance with this Privacy Policy.

This policy is effective as of 01 August 2019 and may be updated from time to time.

2. Changes to This Policy

Banana Joe Tours reserves the right to modify this Privacy Policy at any time by updating this page. You should review this policy periodically to ensure you are comfortable with any changes. Continued use of the website or our services constitutes acceptance of the updated policy.

3. Information We Collect

We may collect and process the following information through contact forms, booking forms, email communications, cookies, and server logs:

Name
Contact information, including email address, telephone number, and postal address
Booking and enquiry details
IP addresses and server logs
Website usage data and traffic analytics

4. How We Use Your Information

We collect and use personal information to operate our business and provide services, including for the following purposes:

Responding to enquiries and communicating with you
Processing and fulfilling bookings and reservations
Internal record keeping and administration
Improving our services, products, and website functionality
Monitoring website traffic, performance, and visitor numbers
Security, fraud prevention, and system integrity

5. Payments & Financial Information

Banana Joe Tours uses Rezdy, PayPal, and Authorize.Net as secure third-party payment processors.

Banana Joe Tours does not collect, process, or store any credit card or financial information.
All payment transactions are handled directly and securely by the respective providers in accordance with their own terms and privacy policies, which can be found on their official websites.

6. Booking & Contact Forms

When you make a booking or submit an enquiry on bananajoetours.com, we collect only the information necessary to:

Fulfill your booking or enquiry
Communicate with you regarding your request

Banana Joe Tours does not sell personal information.
We do not disclose personal data to third parties except as required to fulfill your booking, comply with legal obligations, or operate our services as described in this policy.

7. Data Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial safeguards, including:

Secure electronic storage systems
Restricted access to personal information
Internal procedures to minimize data exposure

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected.

In some cases, information may be retained longer, including:

Where required by statutory or regulatory obligations
For accounting, tax, dispute resolution, or compliance purposes
To ensure efficient and lawful business operations

9. Third Parties With Access to Information

To provide our services, certain third parties may process limited personal information on our behalf, including:

Google Analytics – used to analyze website traffic and usage to improve our website
Privacy Policy: https://policies.google.com/privacy

These providers process data under their own privacy policies and security standards.

10. Your Rights

You have the following rights regarding your personal information, subject to applicable laws:

To request access to the personal information we hold about you
To request correction or updating of inaccurate or incomplete information
To request deletion of your personal information, unless retention is legally required
To request a copy of your personal information for yourself or a third party

Requests can be made by contacting us. We will respond as soon as reasonably possible.

11. IP Addresses & Server Logs

This website automatically records IP addresses and generates server logs. This data is used solely for:

Monitoring website traffic
Measuring visitor numbers
Ensuring security and system integrity

We do not use IP addresses to identify or track individual users.

12. Cookies

Cookies are small files placed on your device that help analyze web traffic and improve website functionality.

We use cookies to:

Understand how visitors use our website
Improve content, performance, and user experience
Remember preferences during browsing sessions

Cookies do not give us access to your computer or personal information beyond what you voluntarily share.

You may accept or decline cookies via your browser settings. Disabling cookies may affect website functionality.

Cookies Used on This Website

Essential Cookies

PHPSESSID – Temporary session cookie, deleted when the browser is closed

Content Management System Cookies

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wp-settings-time-
SESS
These enable login functionality and site navigation.

Analytics Cookies (Google Analytics)

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Used for anonymous statistical analysis of website usage.

Consent Cookie

cookie_notice_accepted – Records acceptance of the cookie notice.

13. External Links

Our website may contain links to external websites. Once you leave our website, we have no control over the privacy practices of those sites and are not responsible for their content or policies. You should review the privacy policies of any third-party websites you visit.

14. Accuracy of Personal Information

If you believe that any personal information we hold about you is incorrect or incomplete, please contact us. We will promptly correct or update the information where appropriate.

15. Queries or Concerns

If you have questions or concerns about how your personal information is handled, please contact us. We are committed to resolving concerns fairly and transparently.

16. Notification of Changes

Banana Joe Tours reserves the right to change this Privacy Policy at any time.
Any amended policy becomes effective upon posting on this website.
Where appropriate, significant changes may be communicated via email. Continued use of our website or services constitutes acceptance of the revised policy.